Privacy Policy

Last updated: January 2026

1. Information We Collect

Information you provide:

  • Account information (name, email, password)
  • Business information (business name, Google Business URL)
  • Payment information (processed securely through Stripe)

Information collected automatically:

  • QR code scan data (timestamp, device type)
  • Rating and feedback submissions
  • Usage analytics (page views, feature usage)

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service
  • Process payments and send billing notifications
  • Send you important updates about the Service
  • Respond to your support requests
  • Improve and optimize the Service
  • Detect and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers: Companies that help us operate the Service (hosting, payment processing)
  • Legal requirements: If required by law or to protect our rights
  • Business transfers: In connection with a merger or acquisition

4. Customer Feedback Data

Feedback submitted by your customers through RatingTap is stored securely and is only accessible to you. We do not share customer feedback with third parties or use it for any purpose other than providing the Service to you.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Regular security audits
  • Access controls and authentication

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where required by law to retain it longer.

7. Your Rights

You have the right to:

  • Access and download your data
  • Correct inaccurate information
  • Delete your account and data
  • Opt out of marketing communications

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies without your consent.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@ratingtap.com